FAQs

  • All standard cars, trucks, and SUVs are welcome. The following vehicles are not permitted:

    Vehicles Not Permitted:

    Vehicles that are taller than 7'3

    Vehicles wider than 85" from outside tire to tire

    Tires wider than 13"

    Conversion vans

    Hummer H2

    Lowriders

    Limousines

    Dually trucks

    Light bars (unless flush with vehicle)

    Gas tanks/pumps in bed of truck

    Ladder/bike racks

    Wheelchair lifts

    External motors

  • You should expect the following:

    To be greeted at our convenient payment kiosk by a friendly, professional team member who will guide you through the wash process and who will be able to answer any questions that you might have.

    After choosing your car wash package at the payment kiosk, pull up to the tunnel entry area. There, one of our experienced team members will help guide you into our wash tunnel. They'll let you know when to put your car in neutral, take your feet off the pedals and hands off the wheel. Your vehicle will move through the wash all automatically, in a few minutes! At the end of the wash tunnel, an electronic sign will notify you when it is safe to put your car into drive, exit the wash and pull into our free vacuum area.

  • Yes! We accept the following forms of payment:

    Cash

    Gift Cards (for purchase of single washes ONLY)

    VISA, MasterCard, Discover, and AMEX credit and debit cards.

    We currently do not accept Apple Pay. "Contactless payments (Tap-to-pay, Apple Pay, Google Pay, etc.) are not supported. If attempted, it may only be processed as a single wash and could cause delays or errors. We recommend avoiding tap-to-pay and contactless payment to ensure your purchase is completed correctly

    We apologize for any inconvenience

  • Yes! Our vacuums are free with the purchase of a single wash or wash plan.

  • We want you to be completely satisfied with your wash experience! If you are not satisfied with your wash, please notify a staff member or contact our Corporate Customer Service team at dickys@indianacwh.com.

  • You can purchase your monthly unlimited plan at your nearest car wash location. When you join, all you need to do is provide your vehicle's license plate details. Our license plate recognition system at the pay station will allow you to wash your vehicle as many times as you want each month (during operating hours, weather permitting). To maintain your plan, your debit/credit will automatically be charged each month. You can upgrade, downgrade, or cancel at any time.

  • All Unlimited Monthly Plans may only be associated with one (1) vehicle. Your Unlimited Monthly plan may not be shared with any other individual and it may not be used to wash multiple vehicles. We reserve the right to modify or cancel specific memberships at will, at any time. Your failure to abide by this policy will result in the cancellation of your Unlimited Monthly Plan. No refunds for mid-interval cancellations.

    Dealership plates nor Manufacturer Plates are eligible for the Unlimited Monthly Plans.

    Tampering with license plate (s) could result in cancellation of wash plan.

  • You may use your membership at any of our locations.

  • You can discontinue your monthly unlimited plan by visiting your nearest car wash location and speaking with a team member or by emailing dickys@indianacwh.com. There is no contract or obligation and you can cancel your car wash membership at any time (please allow 7 days to process). No refunds will be given when discontinuing.

  • No, you will not receive a refund. Your plan will remain active until the next billing date.

  • To move your unlimited car wash membership to a different vehicle, you can visit your nearest car wash location and request it there. Our team will update your account and reassign your account to that vehicle.

    • Your Unlimited Monthly Plan must be purchased with a valid physical debit or credit card (American Express, Discover, MasterCard, or VISA). Tap-to-Pay methods (Apple Pay, Google Pay, etc.) cannot be used to enroll in an Unlimited Membership and will not be accepted for initial plan setup. 

    • Your Unlimited Monthly Plan is a regularly recurring and automatic monthly recharge. The credit or debit card associated with your Unlimited Monthly Plan will be charged for the full amount of your Unlimited Monthly Plan(s) (excluding any promotional discounts) each month. If your card is declined for any reason, your Unlimited Monthly Plan(s) may not work correctly, and any Unlimited Monthly Plan(s) associated with that card may be canceled. Customers are responsible for maintaining an active, valid card on file. Failure to update card information may result in duplicate memberships or continued billing. No refunds will be issued for charges resulting from failure to update billing information.  

    • Promotional Pricing: If you enroll in a promotional offer (including discounted introductory months), the promotional price applies only for the specified promotional period. After the promotional period ends, the plan automatically bills at the full regular monthly rate unless canceled per the cancellation policy. No Mid-Cycle Downgrades: Customers enrolled in a promotional offer are not eligible to downgrade their plan during the promotional period or prior to the first full-price bill. Downgrades may only be completed after the first full-price billing cycle has occurred. No Prorated Credits or Refunds: Upgrades, downgrades, and changes made mid-cycle do not result in prorated refunds, credits, or price adjustments. Any changes take effect on the customer’s next billing date.

    • All upgrades are charged at the time of the upgrade. No prorated refunds will be issued for downgrades made in the mid- cycle. Downgrades take effect immediately; Any billing changes take effect on the customer’s next billing date. You may upgrade your Unlimited Monthly Plan at any time by visiting any staffed location. Upgrade charges may apply. You may downgrade your plan at any staffed location; however, downgrades are not permitted during a promotional offer or prior to the first full-price billing cycle. Downgrades are immediate, and downgrade pricing will take effect on the next billing date. Partial-month credits or refunds will not be issued.

    • Cancellations: To cancel your Unlimited Plan, you must request cancellation in person at any location office, over the phone, or by emailing tiptop@indianacwh.com. Cancellations are not effective until you receive written confirmation from our team. Voicemails, missed calls, messages left outside business hours, or requests not confirmed by our staff do NOT guarantee cancellation. A minimum of 7 days’ notice prior to your next billing cycle is required. Any request confirmed fewer than 7 days before the next billing date will be processed in the following cycle. Your failure to provide timely notice of cancellation may result in additional recurring and automatic recharges. No refunds or credits will be issued for partial monthly periods. No third-party cancellations will be accepted. All charges are non-refundable once billed. No credits or refunds are issued for partial months, unused washes, or retroactive cancellations. It is the customer's responsibility to verify and confirm that their Unlimited Monthly Plan has been successfully cancelled.

    • All Unlimited Monthly Plans may only be associated with one (1) vehicle. Your Unlimited Monthly plan may not be shared with any other individual, and it may not be used to wash multiple vehicles. Your failure to abide by this policy will result in the cancellation of your Unlimited Monthly Plan. Use of an Unlimited Plan on more than one vehicle will result in immediate cancellation with no refund for the remaining cycle. Customers are responsible for keeping their vehicle information (including license plate number) accurate and up to date. No refunds or credits will be issued for charges incurred due to failure to update vehicle or plate information, including duplicate memberships created as a result of outdated information.

    • We reserve the right to change Unlimited Monthly Plan pricing, with notice of any pricing changes being posted at all car wash locations at least thirty (30) days in advance of any such change. We will not offer retroactive discounts or refunds for previous Unlimited Monthly Plan purchases in the event of a promotional offering.

    • We reserve the right to modify, update, suspend, or discontinue any aspect of the Unlimited Monthly Plan, including pricing, features, terms, and eligibility requirements, at any time and for any reason, with or without prior notice. Continued use of the Unlimited Monthly Plan after any revision constitutes acceptance of the updated Terms & Conditions. The company is not liable for delays, interruptions, or inability to provide services due to weather, maintenance, equipment malfunction, or any other circumstances beyond its control. No refunds, credits, or compensation will be issued for such events.

    • By completing enrollment, the customer acknowledges they have reviewed and agree to all membership terms, including promotional conditions, billing cycles, cancellation requirements, and refund policies.